Shipping Rates:

United States:
-Standard, over $50 order: FREE
-Standard, less than $50 order: $4.95

International Shipping:


-DHL Express: At Check Out
-UPS Worldwide Express®: At Check Out
-UPS Worldwide Saver®: At Check Out

- Customs, duties, or taxes, if any, are totally responsibility of the buyer.
- Loss, Seizure, label switch and destruction by USPS, other mail carriers and customs are not the responsibility of Scents Angel Please note your country's policies on perfume shipments.
- Route Shipping Protection (offered at check out) is mandatory for all international shipments.
- Addresses in the United Arab Emirates should be PO BOX for USPS shipping.

For faster and more reliable delivery and to avoid long transit time which sometime took 3 months by regular mail services, Scents Angel only offers the following quick and much more reliable services below. All rates are calculated at check out.
Scents Angel does not ship full retail bottles to outside mainland United States. We do not ship full retail bottles to US territories American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. Please check later for any updates.

Returns, Exchanges, Replacements, Refunds:

All SALE items are final sale and non-refundable / exchangable. We absolutely guarantee that the sample or decant of perfume you purchase from Scents Angel is the genuine, authentic perfume taken from the manufacturer’s bottle and decanted by hand. We unfortunately cannot guarantee that you will like it. Therefore, we cannot accept any return on our samples.
Tracking number is generated for each purchase. If the tracking number indicates that the item is lost, we will refund the purchase. However, if the tracking number indicates that the shipment has been delivered and the buyer has not received the item, it is the responsibility of the buyer to report the missing shipment to the courier for investigation. We are no longer responsible for the loss of items once it has been marked as delivered by the courier.

Shipping Insurance:

We can only help with lost or damaged deliveries if you purchased Route Package Protetcion offered to you at check out. Please note that Route insurance only covers the items and not the shipping cost so that would still be responsibility of the buyer.

What happens after you place an order:

You will receive an order confirmation after you place your order. You can log into your account and view your order and status.
Once your order is shipped, you will receive an email with tracking information. You can also log into your account at any time and see the shipping status of all your orders. (Please note that if you receive a shipping notice over the weekend or on a Federal Holiday, your package will be going into the mail the next day that the Post Office is open). The tracking info might not get updated by the post office even after 48 hours. There are many cases the package get delivered before USPS website updates it tracking info. So please be patient.

Fulfillment

Orders are shipped Monday through Friday, within TWO to THREE BUSINESS DAYS after the order is placed, although in some cases we may need up to four business days to fulfill your order. Holidays and sales may result in longer shipping times.
In case a requested product is out of stock due to large orders that come in before inventory is updated, a short delay in fulfillment is expected and we try our best to minimize it. We will keep you updated.

Fulfillment and Shipping are different:

Shipping and fulfillment are two different concepts. Fulfillment means the time we, Scents Angel, take to prepare your package. Shipping such as priority express, standard and etc, refer to the type of shipping service provided by the mail carrier. So if you order priority mail express (1 day), it does not mean we will ship (fulfill) your package in one day but you will get it one day after it is shipped.