Where do we ship from?
Scents Angel is located in Houston, TX, USA.
Shipping Rates:United States:
- FREE shipping (Economy 5-8 business days)
A minimum order of $50 is required for international orders.
-DHL Express: At Check Out
-UPS Worldwide Express®: At Check Out
-UPS Worldwide Saver®: At Check Out
- Customs, duties, or taxes, if any, are totally responsibility of the buyer.
- Loss, Seizure, label switch and destruction by USPS, other mail carriers and customs are not the responsibility of Scents Angel Please note your country's policies on perfume shipments.
- Route Shipping Protection (offered at check out) is mandatory for all international shipments.
For faster and more reliable delivery and to avoid long transit time which sometime took 3 months by regular mail services, Scents Angel only offers the following quick and much more reliable services below. All rates are calculated at check out.
Scents Angel is able to ship full retail bottles to outside mainland United States.
All sales of samples (5ml to 10ml) are final and we are unable to accept sample returns.
We guarantee all of our perfume samples are 100% authentic fragrance decanted from the original bottle, however, we cannot guarantee you will like the perfume smells. That is the main reason we offer samples so you know which one you like.
Therefore to ensure zero product tampering and to guarantee each product shipped is authentic, we do not accept returns or exchanges for perfumes samples (1ml to 10ml).
Full Bottle (retail) Orders:
Most products can be returned for a refund up to 30 days after the item has been shipped. Shipping costs must be paid by the customer. In order to receive a refund, the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable). Please email firstname.lastname@example.org to get return authorization and approval. We highly recommend that you return the item carefully so it is not damaged upon its return. If an item is used or the packaging is damaged we will charge a 20% restocking fee.
Shipping Insurance:We can only help with lost or damaged deliveries if you purchased ROUTE Shipping Protection offered to you at check out. Please note that Route Shipping only covers the items and not the shipping cost so that would still be responsibility of the buyer. We highly recommend customers to purchase shipping insurance for their orders.
What happens after you place an order:You will receive an order confirmation after you place your order. You can log into your account and view your order and status.
Once your order is shipped, you will receive an email with tracking information. You can also log into your account at any time and see the shipping status of all your orders. (Please note that if you receive a shipping notice over the weekend or on a Federal Holiday, your package will be going into the mail the next day that the Post Office is open). The tracking info might not get updated by the post office even after 48 hours. There are many cases where the package gets delivered before USPS website updates its tracking info. So please be patient.
Orders are shipped Monday through Friday, within TWO to THREE BUSINESS DAYS after the order is placed, although in some cases we may need up to four business days to fulfill your order. Holidays and sales may result in longer shipping times.
In case a requested product is out of stock due to large orders that come in before inventory is updated, a short delay in fulfillment is expected and we try our best to minimize it. We will keep you updated.
Fulfillment and Shipping are different:
Shipping and fulfillment are two different concepts. Fulfillment means the time we, Scents Angel, take to prepare your package. Shipping such as priority express, standard and etc, refer to the type of shipping service provided by the mail carrier. So if you order priority mail express (1 day), it does not mean we will ship (fulfill) your package in one day but you will get it one day after it is shipped.
Tracking number is generated for each purchase.
- If the tracking number explicitly indicates that the item is lost, we or insurance company will refund or replace the purchase. However, if the tracking number indicates that the shipment has been delivered but the buyer has not received the item, it is the responsibility of the buyer to report the missing shipment to the courier for investigation.
- We are no longer responsible for the loss of items once it has been marked as delivered by the courier.
- If the items is damaged during shipping, please contact carrier or insurance company to submit your claim.
- If the item was shipped from our warehouse damaged, we will send you a replacement package.